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FAQ

 

 

If I hire an item for a day, when do I have to return it?

A day rate is for a 24 hour period, starting from the time you collected it.   For example, if you were to collect an item at 11am on a Tuesday, it would need to be returned by 11am on Wednesday.   An extra day would be until 11am Thursday, and the full week would finish on 11am the next Tuesday.

 

You’re not open Sundays, what if I want to hire over the weekend?

A special rate of the first day plus half of an extra day is charged for a weekend hire.   We define a weekend hire as any item collected Friday afternoon or Saturday and returned Monday morning.   Please check specific opening hours for your chosen depot HERE.

 

Do you deliver/collect?

We can deliver and collect anywhere within our operating area of Merseyside, Cheshire and North Wales for a small fee.   Other areas available by request.   The exact cost will depend on distance.

 

Do I need to leave a deposit or show identification?

We require a deposit from all our customers.   The amount will depend on the value of the items you are hiring.   Deposits are taken as cash or on a debit card.   We can accept credit cards for a small fee.   Acceptable forms of photographic ID are a modern driving licence; or a passport with a current utility bill.   Photocopies are not acceptable.

 

Are you open Bank Holidays?

We do not open Bank Holidays, but we do a special Bank Holiday rate of a first day plus an extra day.   The Bank Holiday rate is for any item collected Friday afternoon or Saturday and returned Tuesday morning.   Please check specific opening hours for your chosen depot HERE.

 

Why are prices for large items of plant not listed?

Wirral Tool Hire is one of the leading independent hirers for plant in the North West.   As such we hire out items not suited for domestic customers due to the risks involved.   These items, notably diggers; dumpers; telehandlers; powered access; industrial chippers, generators and compressors, are only available to Trade Account customers with their own insurance in place.   If you are a trade customer and would like an account please click HERE.

 

I can't find the item I need on your website.   Does that mean you don't have it?

Not necessarily.  Our website is getting constantly updated, and new tools are added to our hire fleet daily.   We may have what your after but it hasn't been uploaded yet, or we may already have an item that will do the same job.   Please call your LOCAL DEPOT to discuss your needs.   Even if we can't help, we will always try and recommend someone who can.